CUSTOMER CARE

INTERNATIONAL DELIVERY FEES

Standard Delivery
€7.00
FREE – spend over €50.00
Your order will be ready to shipping following day. You will be also informed about your delivery.

Express Delivery
€16.00 (Let us know if you want Express Delivery)
FREE – spend over €50.00
Your order will be ready to shipping following day. You will be also informed about your delivery.

INTERNATIONAL DELIVERY

• Standard and Express delivery services are available for most of the countries that we ship to. If you want Express delivery just let us know.

• Shipping costs are included to price of product on international orders uhen you press “ORDER NOW” button it will be automaticly calculated.

• When you placed your order it will be confirmed by our Custumer Service. In a short time you will recieve a conformation e-mail. Your order will be ready to shipping following day. You will be also informed about your delivery.

• Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an addres where someone will be available to accept it.

• Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

• If you're not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

• Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arriv the next business day.

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.
Unicorn And Triangles cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

If your estimated delivery date has passed and you haven’t received your order, just send us an e-mail so we can help you further.

CUSTOMS

In most cases, any customs or import duties are charged once the parcel reaches its destination country. The exception to this is for parcels being sent to Brazil or India on our Standard Delivery service.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Unicorn And Triangles has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

ORDER ISSUES

I'm missing an item from my order, what do I do?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has beensent in different parcels then each...

What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care team with:
The order number The faulty item's name.

I have an incorrect item in my order, what do I do?

We want to sort out any issues with incorrect items straight away. Please contact our Customer Care team with your order number and the incorrect item's name We'll get back...

Can I get a refund if the price has changed since I ordered it?

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.